Frequently Asked Questions
Everything you need to know about shopping with Vixen.
How long will it take for my Vixen order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region, while express shipping options are available for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and swimwear cannot be returned unless faulty.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my shipment after it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, Vixen ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.